WowPerks Registration/Sign Up Terms and Conditions


Customer Terms and Conditions for WowPerks Registration/Sign Up


Before using your WowPerks wallet, please read these TERMS & CONDITIONS carefully. These Terms and Conditions are applicable for setting up and / or operations of WowPerks Wallet which is issued by Udio and operated as per the Terms and Conditions of the Udio Wallet in conjunction with the below mentioned additional terms.


Scope of Services:



eQuip Infotech Pvt Ltd herein after referred to as "Partner" has tied up with TranServ as a Co-branding partner for distributing and marketing Udio Wallet to its customers, partners, agents, employees, beneficiaries or any such individuals. For this purpose of Co-branding relationship, Udio Wallet will be represented as ‘WowPerks Wallet – Issued by Udio’.


Customers can access ‘WowPerks Wallet’ through an authorized digital environment of the Partner including but not limited to Mobile App, Website or a Co-branded card plastic. By agreeing to subscribe to the ‘WowPerks Wallet’ and / or using it - the customer agrees to be bound by the below mentioned T&C


ISSUANCE OF WALLET



The WowPerks Wallet is issued and operated by TranServ Private Limited as per the prevailing guidelines issued by the Reserve Bank of India for semi-closed loop prepaid instruments. All services issued by TranServ are under the brand "Udio"


The WowPerks Wallet Wallet is issued by TranServ to Partner’s Customers on the request of the Customer and pursuant to the Customer making an application for registration of the Wallet and agreeing to these Terms and Conditions and other applicable terms and conditions in the manner prescribed by TranServ and Partner in this regard. Provided that the Customer has fulfilled the eligibility and KYC criteria and provided all relevant information and/or documentation request by Partner / TranServ


TranServ reserves the right to reject any application made for opening a Wallet without assigning any reason.


Nature of Product



"WowPerks Wallet shall be issued by TranServ and marketed by the Partner. The WowPerks Wallet can be used on the Partner website (www.wowperks.com) and/or mobile application to make payments for the goods and services purchased."


The WowPerks Wallets can be used for transactions in Indian Currency only. The wallet will allow customer to perform activities including but not limited to


  • load money into wallet as per the instructions received from the Partner.
  • store credit/debit card details securely.
  • make payments from money loaded into wallet, including for purchasing goods and services offered by the Partner.
  • transfer money into a linked bank account, if enabled and as per the mutual agreement between TranServ and the Partner.
  • transfer money to another WowPerks Wallet, if enabled and as per the mutual agreement between TranServ and the Partner.
  • And any such services added by TranServ from time to time.

TAdditionally, Customer shall be allowed to access the Udio Cash Balances and select Voucher Balances across all Udio Partners or as per the mutual agreement between TranServ and the Partner.


WowPerks Wallet Security



For security of the wallet, Partner may authenticate transactions by password or pin or any other form as decided by the Partner, for the transactions carried out on the website and mobile application. Customer hereby agrees to abide to the security policies of TranServ and Partner.


Customer authorizes TranServ to perform activities including but not limited to loading the wallet and debiting the wallet based on the instructions received from the Partner.


In certain cases, as mutually agreed by TranServ and Partner, TranServ may additionally send OTP for transaction authentication


Customer Obligations & Covenants



  • Customer will be liable for all Transactions and for the related charges and accepts full responsibility of all the Transactions recorded by use of WowPerks Wallet.
  • Customer hereby agrees that the wallet has been provided by TranServ/Partner at the request and risk of the customer.
  • An instruction given by means of the Wallet shall be irrevocable.
  • Customer shall, in all circumstances, accept full responsibility for the use of the Wallet, whether or not processed with knowledge or authority, expressed or implied.
  • Customer irrevocably authorizes TranServ/Partner to debit the amounts utilized by using the Wallet for Transactions from the Wallet.
  • Customer should hold TranServ/Partner indemnified and harmless for its actions in good faith and in the normal course of business based on Transactions.
  • TranServ/ Partner will employ its best efforts in carrying out the Transactions but will not incur any liability either to the Customer or any other person for any reason whatsoever including for its delay or inability to carry out a Transaction or an instruction.
  • TranServ/ Partner reserves the right at any time to charge the Customer any fees/ charges for the transactions carried out by using your Wallet. Details of applicable fees and charges can be obtained from Partner Site and are subject to change from time to time.
  • Any government charges, or debits, or tax payable as a result of the use of Wallet shall be Customer’s responsibility.
  • Amounts due and payable by Customer, if not paid separately shall be recovered by TranServ from the funds available in the Wallet Amount.
  • TranServ/Partner may at its sole discretion withdraw or suspend any Wallet or amend any of its features without notice to the Customer.
  • TranServ/Partner shall have discretion to not allow the Customer to carry out a transaction where it has reason to believe that the use of Wallet is not authorized or the Transaction appears not genuine or unclear or such as to raise a doubt.
  • TranServ/Partner at their discretion, reserves the right to either temporarily or permanently withdraw the privileges on the instrument and/or cancel the instrument at any time without giving any notice or assigning any reason thereof. In case of temporary withdrawal, the privileges may be reinstated by TranServ/Partner as deemed fit.

Load Wallet



WowPerks Wallet can be loaded either via partner website/mobile application or from Udio website (www.udiotforyou.com)/ or Udio mobile app. Additionally, the partner may load the WowPerks Wallet for refunds/reversals or as cashback


Pay using wallet balances



The wallet will allow customer to perform activities as per the mutual agreement between the TranServ and including but not limited to


  • make payments from money loaded into wallet, including for purchasing goods and services offered by the Partner
  • make payments using Udio Card linked to the wallet,
  • transfer money into a linked bank account, if enabled and as per the mutual agreement between TranServ and Partner
  • transfer money to another WowPerks Wallet, if enabled and as per the mutual agreement between the TranServ and Partner
  • And any such services added by TranServ from time to time.

Customer shall be charged fees/charges for some or all of these services as may be levied/modified by TranServ from time to time.


Customer shall be allowed to access the Udio Cash Balances and select Voucher Balances across all Udio Partner or as per the mutual agreement between TranServ and the Partner.


The customer hereby agrees to be bound by the terms & conditions for Udio Wallet as available on www.udioforyou.in and which may be updated from time to time


Disputes



In the event of any dispute between the Customer and Partner, the customer shall follow the dispute resolution mechanism followed by the Partner as available on Partner website/mobile app. TranServ shall not be responsible for the goods or services provided by the Partner and cannot be involved in any disputes between a Partner and Customer regarding the same.


Termination



Termination of wallet can be of three types:


  • Customer initiated termination of WowPerks Wallet – Customer can initiate to terminate the relationship with the WowPerks Wallet by following the process mentioned by the partner on the website / mobile app. However, termination of WowPerks Wallet will not cause termination of Udio wallet. The associated Udio Wallet Account shall remain operational till such time Customer submits the request directly to TranServ for the same.
  • Customer initiated termination of Udio Wallet – Customer can choose to terminate relationship with Udio Wallet in which case all the associated co-branded wallet relationships will also stand cancelled.
  • TranServ initiated termination – TranServ at its sole discretion reserves the right to terminate or suspend the relationship /Services at any time without prior notice due to any changes in internal policy or due to RBI Regulations or other applicable laws

Terms of Service



The customer hereby agrees to be bound by the terms & conditions mentioned in "Udio Wallet User T&C" and "Udio Card User T&C" which terms & conditions may be updated from time to time.